ONLINE ORDERING AND SHIPPING ISSUES
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For now, we are roasting a limited selection of coffee offerings in the Netherlands. These offerings will be shipped from the Netherlands within the EU.
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Coffee roasted in the Netherlands will be roasted on the business day following your order. All orders are expected to be roasted and shipped out within three business days of your purchase. In most cases, your coffee should reach you in three to five business days from the nearest roast day.
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Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.
Still experiencing an issue? We wanna stay in the loop with this! Please email us at info@onyxcoffeelab.com with your name and order number, and we can work with you to find a resolution on this.